Privacy Policy
Last Updated On 03-Jul-2025
Effective Date 03-Jul-2025

This policy covers the collection, use and disclosure of your information that we collect when you use our website (https://moderahealth.co.uk/). By accessing or using the Service, you are consenting to the collection, use and disclosure of your information in accordance with this Privacy Policy. If you do not consent to the same, please do not access or use the Service.

We may modify this Privacy Policy at any time without any prior notice to you and will post the revised Privacy Policy on the Service. The revised Policy will be effective 180 days from when the revised Policy is posted in the Service and your continued access or use of the Service after such time will constitute your acceptance of the revised Privacy Policy. We therefore recommend that you periodically review this page.

1. Information We Collect

   We will collect and process the following personal information about you:

   1. Name
   2. Email
   3. Mobile

2. How We Use Your Information

   We will use the information that we collect about you for the following purposes:

   1. Marketing/Promotional
   2. Creating user account
   3. Support
   4. Targeted advertising

   If we want to use your information for any other purpose, we will ask you for consent and will use your information only on receiving your consent and then, only for the purpose(s) for which grant consent unless we are required to do otherwise by law.

3. Retention Of Your Information

   We will retain your personal information with us for 90 days to 2 years after user accounts remain idle or for as long as we need it to fulfill the purposes for which it was collected as detailed in this Privacy Policy. We may need to retain certain information for longer periods such as record-keeping/reporting in accordance with applicable law or for other legitimate reasons like enforcement of legal rights, fraud prevention, etc. Residual anonymous information and aggregate information, neither of which identifies you (directly or indirectly), may be stored indefinitely.

4. Your Rights

   Depending on the law that applies, you may have a right to access and rectify or erase your personal data or receive a copy of your personal data, restrict or object to the active processing of your data, ask us to share (port) your personal information to another entity, withdraw any consent you provided to us to process your data, a right to lodge a complaint with a statutory authority and such other rights as may be relevant under applicable laws. To exercise these rights, you can write to us at hello@moderahealth.co.uk. We will respond to your request in accordance with applicable law.

   You may opt-out of direct marketing communications or the profiling we carry out for marketing purposes by writing to us at hello@moderahealth.co.uk.

   Do note that if you do not allow us to collect or process the required personal information or withdraw the consent to process the same for the required purposes, you may not be able to access or use the services for which your information was sought.

5. Cookies Etc.

   To learn more about how we use these and your choices in relation to these tracking technologies, please refer to our Cookie Policy.

6. Security

   The security of your information is important to us and we will use reasonable security measures to prevent the loss, misuse or unauthorized alteration of your information under our control. However, given the inherent risks, we cannot guarantee absolute security and consequently, we cannot ensure or warrant the security of any information you transmit to us and you do so at your own risk.

7. Grievance / Data Protection Officer

   If you have any queries or concerns about the processing of your information that is available with us, you may email our Grievance Officer at Modera Health Limited, 86-90 Paul Street, London, EC2A 4NE, email: hello@moderahealth.co.uk. We will address your concerns in accordance with applicable law.

8. Data Protection Rights

   Under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, you have the following rights:

   • Right to Access: You can request copies of your personal data
   • Right to Rectification: You can request correction of inaccurate or incomplete data
   • Right to Erasure: You can request deletion of your personal data in certain circumstances
   • Right to Restrict Processing: You can request limitation of processing in certain circumstances
   • Right to Data Portability: You can request transfer of your data to another service
   • Right to Object: You can object to processing based on legitimate interests or direct marketing
   • Rights Related to Automated Decision Making: You have rights regarding automated processing

9. Legal Basis for Processing

   We process your personal data under the following legal bases:

   • Consent: When you have given clear consent for us to process your personal data
   • Contract: Processing necessary for the performance of our services to you
   • Legal Obligation: Processing necessary to comply with the law
   • Legitimate Interests: Processing necessary for our legitimate interests or those of a third party

10. International Transfers

    Your personal data may be transferred to and processed in countries outside the UK. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy and applicable data protection laws.

11. Complaints

    If you have any complaints about how we handle your personal data, please contact us at hello@moderahealth.co.uk. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO):

    Information Commissioner's Office
    Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
    Helpline: 0303 123 1113
    Website: ico.org.uk

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