Terms of Service
Last Updated: 3rd July 2025
Effective Date: 3rd July 2025
1. Agreement to Terms
By accessing or using the Modera Health website and services ("Service"), you agree to be bound by these Terms of Service ("Terms"). If you disagree with any part of these terms, you do not have permission to access the Service.
2. Description of Service
Modera Health is a digital wellbeing platform that provides:
- Educational content based on Cognitive Behavioural Therapy (CBT)
- Digital tracking tools for monitoring alcohol consumption
- Self-guided learning modules and resources
- Connection to independent clinical services (where appropriate)
Our Service is designed to support your wellbeing journey through educational and behavioural tools. We are not a medical service provider.
3. Medical Disclaimer
Not Medical Advice
The information provided by Modera Health is for educational and informational purposes only. It is not intended to be a substitute for professional medical advice, diagnosis, or treatment. Always seek the advice of your physician or other qualified health provider with any questions you may have regarding your health.
No Doctor-Patient Relationship
Use of our Service does not create a doctor-patient relationship. Our CBT-based programme and tracking tools are designed to support your journey but are not a replacement for medical care.
Independent Clinical Services
Where medical support is appropriate, this is provided by independent UK-registered healthcare professionals. Modera Health facilitates connections but does not provide medical services, prescribe medication, or offer medical treatment.
Safety Warning
If you're concerned about your drinking or have experienced withdrawal symptoms, consult your GP before making changes. For medical emergencies, call 999 immediately.
4. User Accounts
When you create an account with us, you must provide information that is accurate, complete, and current. You are responsible for:
- Maintaining the security of your account and password
- All activities that occur under your account
- Notifying us immediately of any unauthorised use
5. Acceptable Use
You agree to use our Service only for lawful purposes and in accordance with these Terms. You agree not to:
- Use the Service in any way that violates any applicable law or regulation
- Transmit any material that is defamatory, offensive, or otherwise objectionable
- Impersonate any person or entity
- Interfere with or disrupt the Service or servers
- Attempt to gain unauthorised access to any portion of the Service
- Use the Service for any commercial purposes without our express permission
6. Intellectual Property
The Service and its original content, features, and functionality are owned by Modera Health Limited and are protected by international copyright, trademark, and other intellectual property laws. You may not:
- Copy, modify, or distribute our content without permission
- Use our trademarks without written consent
- Reverse engineer any aspect of the Service
7. Privacy
Your use of our Service is also governed by our Privacy Policy. Please review our Privacy Policy, which also governs the Site and informs users of our data collection practices.
8. Subscriptions and Payments
Some aspects of the Service may be provided on a subscription basis. You will be billed in advance on a recurring basis. You agree to:
- Provide current, complete, and accurate billing information
- Promptly update account information
- Accept responsibility for all charges incurred under your account
Subscription fees are non-refundable except where required by law. You may cancel your subscription at any time through your account settings.
9. Disclaimer of Warranties
THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE.
We make no guarantee regarding any specific health outcomes or results from using our Service. Individual results vary based on many factors.
10. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, MODERA HEALTH LIMITED SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY, OR ANY LOSS OF DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES.
11. Indemnification
You agree to defend, indemnify, and hold harmless Modera Health Limited and its employees, contractors, agents, and officers from any claim, damage, obligation, loss, liability, cost, or expense arising from:
- Your use of the Service
- Your violation of these Terms
- Your violation of any third-party right
12. Termination
We may terminate or suspend your account and access to the Service immediately, without prior notice or liability, for any reason, including breach of these Terms. Upon termination, your right to use the Service will cease immediately.
13. Changes to Terms
We reserve the right to modify or replace these Terms at any time. If a revision is material, we will provide at least 30 days' notice prior to any new terms taking effect.
14. Governing Law
These Terms shall be governed by and construed in accordance with the laws of England and Wales, without regard to its conflict of law provisions. You agree to submit to the exclusive jurisdiction of the courts located in England.
15. Contact Information
If you have any questions about these Terms, please contact us at:
Modera Health Limited
86-90 Paul Street, London EC2A 4NE
Email: hello@moderahealth.co.uk
Phone: 020 3148 8805